Feedback and complaints

Help us keep improving

Your feedback helps us understand what we are doing well and where we can do better. At Uralla Community Care, we welcome compliments, suggestions, concerns and complaints, because they help us improve our services and continue providing care that is safe, respectful and reliable.

 

If something has gone well, we would love to hear about it so we can pass your feedback on to the team. If something has not felt right, please let us know so we can listen, respond and work with you to address it.

Every comment matters

We listen, respond and learn

Good feedback reminds our team of the difference their work makes. Concerns and complaints help us see where changes may be needed. 


When you share your experience with Uralla Community Care, you are helping us strengthen the way we support people, communicate with families and deliver services across the community.